Article 11. Code of Ethics
The operation of the store is governed by the use of the current Code of Ethics. More information, you can see here.
Article 12. Dispute Resolution
Possibility of electronic consumer dispute resolution with the Alternative Dispute Resolution process
According to Directive 2013/11 / EC, which was incorporated in Greece with JM 70330/2015, the possibility of electronic consumer dispute resolution with the Alternative Dispute Resolution (ADR) procedure is now provided throughout the European Union. If the customer has the status of a consumer (ie a natural person acting outside the professional capacity) and has any problem with a purchase made from our Website, he can initiate the ADR process through the single all-union platform for electronic dispute resolution (platform ADR) available at the following link.
Click here to be taken to the site.